Wates teach neighbourhood conflict defusing techniques to residents
Most of us get on with our neighbours most of the time, but sometimes our relationships can become strained and conflict can emerge. Involving the authorities or landlords too early could turn a minor problem into a major dispute. It is often better, if the problem is not too serious, or before things get out of hand, for those involved to talk to see if a solution is possible. Many of us don’t know where to start a conversation like this – or we rush in and make things worse.
Wates have teamed up with Dfuse so that their staff can deliver tips to help residents defuse neighbourhood conflict. The workshops help residents to:
- Understand the importance of defusing conflict
- Assess the risks involved in responding to conflict
- Keep their emotions in check and remain calm
- Approach a volatile situation without escalating it
- Understand when they should – or shouldn’t need to – call the police or local authority.
As a result it is hoped that residents will feel more equipped to manage conflict with their neighbours and be more willing to play their part in reducing the amount of antisocial behaviour in their community.
The facilitators of the workshop can choose from five neighbourhood conflict scenarios:
- A parking dispute
- A barking dog
- Loitering teens
- Witnessing domestic violence
- A late night party
To help residents explore new defusing approaches each scenario includes a film clip, a multiple choice quiz, discussion activities and an audio clip giving an expert’s perspective on defusing.
The workshop materials provide all the background information needed to deliver this short and interactive workshop, so facilitators don’t need to be an expert in defusing or conflict management to deliver it.
The workshop materials are available free to people who are connected with Wates. Use the contact form below to request log in details. Please ensure that you provide your Wates email address or the email address of someone from Wates who can validate your association with the company.