Have you ever experienced conflict or encountered antisocial behaviour and wished you were better equipped to deal with the situation?
Managing confrontation can be difficult, but sometimes we have no choice. Dfuse can show you how to respond safely and how to influence a good outcome – whether it’s antisocial behaviour in your community, conflict at work or a disagreement at school. Everything you need to know to defuse conflict safely, or to pass the skills on to others, is right here.
Do you want to learn defusing techniques in your own time, or refresh your skills? Our easy-to-follow online programme shows you how to safely respond to conflict and confrontation. Available Sept 2015.