Workshop Toolkit2

Workshop Toolkit: Defusing Neighbourhood Conflict and Antisocial Behaviour


This toolkit from Dfuse provides videos, audio clips, activities and discussion threads for community and housing workers to deliver a short and interactive defusing skills workshop to residents and community groups. All the background information is provided so you don’t need to be an expert in defusing or conflict management to run this workshop.

SKU: NeCon.
The guidance notes are easy to follow and set out what we need to do and the video clips are excellent quality – Services Manager.
Most of us get on with our neighbours most of the time, but sometimes relationships become strained. If arguments go unresolved they can grow and become personal. Tempers can be raised and may spill over into violence. Involving outsiders such as the Police, Local Authority or social landlords too early can turn a minor problem into a major dispute. It is often better, if the problem is not too serious, and before things get out of hand, for the people involved to talk to each other. At least one person must be prepared and able to start a conversation in a way that doesn’t make the situation worse.

Using common neighbourhood conflict scenarios the workshop highlights basic defusing tips and techniques

The Parking Problem

ParkingAndy loses his cool when he looks out of his window to see a neighbour has parked to unload for the second time in two weeks, completely blocking his car in.

The Barking Dog

BarkingSally, a frustrated mum, knocks on the door of her neighbour, Carol. Sally has become tired of listening to Carol’s dog barking all week and wants something done about it.

Loitering Outside

LoiteringBill has gone outside to dispose of his rubbish bags, only to discover that there are two young girls, Lauren and Sarah, drinking alcohol on his property.

Through exploring the roles of the people on both sides of the conflict, the workshop shows how to make safe, calm and appropriate responses to conflict and antisocial behaviour. The workshop also provides an opportunity to share difficult situations which participants fear or have experienced. It encourages them to consider how their own responses affect the outcomes of conflict situations, and to identify which of the defusing tips and techniques would help them to manage neighbourhood conflict better.

The Defusing Neighbourhood Conflict and Antisocial Behaviour Workshop has been developed through work with the police, housing associations and voluntary and community groups – it applies techniques used by Hostage Negotiators and psychologists to everyday neighbourhood conflict situations.

What you get:

  • Facilitator notes providing all background information
  • Four activities including all materials to print
  • A workshop plan
  • Three scenarios including:
    • A film clip.
    • Multiple choice questions to create discussion.
    • An activity to explore the scenario in more detail.
    • A ‘what the expert thinks’ audio clip from one of Dfuse’s experts, a former Police Officer Hostage Negotiator, giving his perspective on the scenario.
  • Frequently asked questions that might help you to respond to questions from the group.
  • Three more film clips and one more audio clip to support the activities
  • A pre and post workshop participant evaluation form



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