Defusing Conflict in Schools


Working with young people can be one of the most rewarding jobs, but it comes with its challenges. Conflict can come from anywhere – from students, parents, colleagues or members of the local community – and with pressure on schools to perform it’s not going to get any easier!  Dfuse is here to help. At some point it’s likely that you may be faced with conflict which if not managed effectively can easily escalate, resulting in frustration, anger and even physical assault. Dfuse can equip you with the skills to handle such situations calmly, effectively, and above all – safely.

The Defusing Conflict in Schools Programme has been developed with teachers and teaching organisations, including Ambition School Leadership, to apply the skills of its experts to the situations teachers face.  Let Dfuse show you how to handle a volatile situation before it gets out of hand.

free resources

The Defusing Conflict in Schools Programme is ideal for:

  • Newly Qualified Teachers and those in Initial Teacher Training,
  • Experienced teachers and classroom assistants who want to develop new approaches to behaviour management,
  • Those responsible for pastoral care,
  • School staff and volunteers running after school clubs and other activities likely to have contact with wider community and parents,
  • Senior School Leaders who are often brought in to manage situations that have already escalated.


There are 3 ways to get the Defusing Conflict in School programme

1) Join an open workshop

Hone your defusing skills and be put through your paces on the day with an expert Dfuse Hostage Negotiator. Learn new techniques which you can deploy in your school immediately after attending one of these training workshops:

2) Let us come to you

Our trainers can facilitate sessions for your whole staff team or work with small groups or even one-to-one. Contact us using mail@dfuse.org.uk or 020 3633 4540 to chat through your requirements and to see how we can help improve responses to conflict within your school.

3) Do it yourself

Deliver the Defusing in Schools Workshop yourself using this toolkit. Lead discussions with colleagues exploring approaches to conflict, aggression and challenging behaviour. This toolkit provides all you need to facilitate two short CPD sessions. See more

Teacher Training

£60.00 Add to cart


The Workshop Kit provides you with everything you need to deliver two modules:

  • Conflict: what it is, how it escalates and approaches and techniques that will help defuse.
  • Communication in conflict: how to ensure effective communication and approaches for influencing others in conflict situations.

What you get:

  • Facilitator notes with background information, activity outlines, materials and scenarios
  • PowerPoint slides (also formatted to use as hand-outs)
  • Hand-outs


What teachers say about the Defusing Conflict in Schools Programme

  • “Excellent practical techniques that can be used in my work straight away”
  • “Will definitely make a difference at my school”
  • “I feel more prepared for possible situations I may come up against”
  • “As I am relatively new to pastoral system I have very quickly been involved in many more challenging conversations with parents and staff than before – I can now apply these skills to support these conversations”
  • “It was useful sharing situations, stories and a range of views from variety of colleagues, how they would tackle conflict and comparing it with my own.”


Contact Us

E-Mail us: mail@dfuse.org.uk

Call us: 020 3633 4540

Click here to use our contact form

Please wait...

Registered Address

7 - 14 Great Dover Street

Charity no.: 1126125
Chair: Katherine William-Powlett
CEO: Matt Overd

We are doing some fantastic work across the UK, changing the way people in schools, workplaces and communities respond to conflict. Please help us to reach more people, donate here.