Try it again!


Think of a conversation that went horribly wrong. If you could try it again what would you do differently? Listen more? Not take it personally? Not get angry? Managing conflict is difficult for many young people, especially when emotions are high. Use this Toolkit to help the young people you work with to think about the conflicts they face and to prepare them to defuse rather than escalate.

SKU: Try_It_Again


This toolkit provides two short conflict defusing sessions for young people.

The toolkit was developed following Dfuse’s work with organisations that work with young people leaving care and within youth justice settings. It is centred around two short film clips of young people in conflict, but each have two endings – one where the situation escalates and one where the situation is defused. The films were made entirely by young people.

Have a look at the escalating endings below:

The sessions combine the films with discussions and other activities from the Try it Again Toolkit tol help young people to:

  • Identify behaviours which can escalate and de-escalate conflict situations,
  • Recognise how their emotions can affect their behaviour,
  • Learn ways to defuse conflict and give themselves a better chance of getting the outcome they want (or at least avoiding a bad outcome).

The workshops can be delivered in a school, youth justice settings, youth work sessions or within alternative provision. Notes on adapting the sessions for one-to-one conversations are also included.

What you get:

Two short sessions, each includes:

  • A film, each with two endings,
  • Activities to explore the issues and skills raised in the films,
  • Discussion threads,
  • Worksheets to help young people who might struggle in discussions,
  • Background notes explaining the film,
  • A session outline.


By using this Toolkit in informal settings yourself you can deliver conflict defusing training whenever and wherever you want. This means that you don’t have to organise a special session with an external trainer – which is useful as it can often be difficult to get a group of young people with chaotic lifestyles to turn up at the same time. Also, workers told Dfuse that they wanted to be able to explore conflict with young people after incidents arose, when the impact of not managing conflict effectively is still fresh in the young people’s minds.