Defusing conflict CPD for teachers

Defusing conflict and managing challenging behaviour in the classroom

A package of CPD for teachers


Classroom behaviour is an old problem. Historically many teachers managed behaviours using fear and threats. For modern teachers that approach is an anathema. But with violence against teachers increasing, and disruptive behaviours affecting results, behaviour management is a key aspect of continued professional development.

Dfuse has been working with teachers and educationalists to develop a pack containing everything a teacher needs to run two sessions on defusing challenging behaviour for teachers. No prior knowledge or experience is needed. The rewards are great. The modules explain techniques and approaches that will give lasting benefit, both within the school environment and outside.

Using module one a teacher guides their colleagues through techniques that will help them to: reflect on their own approaches to challenging situations; understand challenging behaviours; and therefore target better responses, that will improve the situation and help keep everyone safe.

Module two focuses on key skills of communication. Teachers explore five different approaches to tackling challenging behaviour. One of which is the intuitive approach for many, but will often escalate a situation and make things worse. The other four approaches include communication techniques for de-escalation, influencing and resolution.

An advanced module of face to face training can also be delivered by Dfuse, during which teachers will explore the techniques in greater detail and be put through their paces by one of our hostage negotiators or ex-Police communication trainers. Or teachers can join Dfuse’s online community where they can browse the material and discuss issues with colleagues. They can also update their knowledge at their own pace using Dfuse’s online learning tool.

Resources for teaching the skills to pupils are available on


This is what teachers who have been through Dfuse training thought:

  • 100% would recommend the training to others.
  • 100% thought the training was interesting, that the skills and techniques were relevant to their work and that they would use them in their school.
  • 39% thought they had experience of the skills and techniques before the course, but 100% thought they learnt something new.


This is what they said:

  • ‘Will definitely make a difference at my school’
  • ‘I feel more prepared for possible situations I may come up against’
  • ‘As I am relatively new to pastoral system I have very quickly been involved in many more challenging conversations with parents and staff than before – I can now apply these skills to support these conversations’
  • ‘It was useful sharing situations, stories and a range of views from variety of colleagues, how they would tackle conflict and comparing it with my own.’
  • ‘Excellent training, I’d happily study this further.’


Here are some frequently asked questions about Dfuse’s CPD modules one and two


  • Do I need to be an expert to facilitate buy valium these sessions? No, not at all. They have been designed so that they can be run by any teacher or trainer confident with running workshops for adults. All materials are provided. As facilitator, you will be a learner along with your colleagues.
  • Is the material theoretical, based on made-up examples? Or does it cover situations and experiences that participants have actually had to deal with? Most groups really value the chance to explore participants’ own real-life experiences. So there is plenty of opportunity for that in the activities. On the other hand, there may be some people who prefer not to discuss personal conflicts in public – so realistic alternatives, devised with teachers, are always provided.
  • What kinds of situations is the course designed to help with? Participants often think first of situations with difficult students, and perhaps also of confrontations with angry parents. The training is ideal for exploring those, but isn’t limited to them. The techniques and skills are relevant in any setting, with anyone – even, as teachers sometimes point out, for responding to stressed colleagues. They are particularly useful for helping colleagues who struggle with confrontation to explore new approaches.
  • Do these modules work? They have been developed with teachers and trialled with various groups around the UK. The core skills are those used by hostage negotiators, police officers and psychologists. They have been translated here for use by teachers. Feedback is consistently good. So we’re pretty confident that your team will have a productive and positive experience
  • How can we practise the skills we explored in the modules? You can practise improving the quality of interactions any day, in any place. Develop your techniques in everyday encounters with students, colleagues, family members, checkout staff in the supermarket….there are no limits. Once familiar, the techniques can be deployed quickly in tense situations. It would also be helpful to rehearse a few ‘what if’ scenarios with colleagues to help refine your approach so that you can respond quickly when under pressure.


When can you get hold of Dfuse resources?

  • We are currently in the process of finalising modules one and two for teachers to use with their colleagues. They will be available for final testing by mid-September 2013 and available in our online shop by November 2013.
  • Online materials and online learning will be available for testing in November 2013 and will go-live in the online shop by January 2014.
  • The advanced module of training by Dfuse experts is available now.
  • A few resources for teachers to use with students are available now on this website, but more will be uploaded regularly over the coming months.


If you would like to test the resources before release then  contact