Defusing Community Conflict

It’s likely that life in your local community is uneventful most of the time. But, for many of us there are occasions when we find ourselves in an uncomfortable conflict situation. An argument with a neighbour. A dispute over parking. Or witness – or be the victim of – antisocial behaviour. All of these situations have the potential to escalate into something destructive, aggressive or violent if they are not defused.

Controlling strong emotions and choosing to defuse, rather than ‘fight’ back can be a challenge and rushing in without thinking can make matters worse. Involving the Police, the Local Authority or landlords too early could turn a minor problem into a major dispute – and divert resources away from more serious matters. Defusing skills help us all to take a step back, assess the situation and choose a safe and appropriate response.

i2i community education

Dfuse teamed up with Victory Housing Trust to prepare Norfolk residents to resolve their neighbourhood conflicts through this online programme i2i.

Residents can explore five neighbourhood conflicts and learn how to defuse disagreements with neighbours and challenge antisocial behaviour in their community.

Serious instances of ASB are fortunately rare in north Norfolk, but low-level problems can still be very distressing and we have found that often residents feel ill-equipped to respond to and deal with low-level problems.John Archibald, Chief Executive of Victory Housing

Most of us get on with our neighbours most of the time, but sometimes relationships become strained. The aim of this programme was to help create safe and secure communities where residents want to live.

Click the image above to take you to the i2i site and try the scenarios for yourself.

If you would like something similar developed for your community then get in touch with Dfuse on 020 3633 4540 or

Defusing Neighbourhood Conflict Workshop Toolkit

A short workshop for residents, delivered by you.

The guidance notes are easy to follow and set out what we need to do and the video clips are excellent quality – Services Manager.
If neighbourhood conflicts go un-resolved they can grow and become personal. Tempers can be raised and may spill over into violence. It is better, if the problem is not too serious, and before things get out of hand, for the people involved to talk to each other. At least one person must be prepared and able to start a conversation in a way that doesn’t make the situation worse.

Based on the scenarios on the i2i website, this toolkit from Dfuse provides videos, audio clips, activities and discussion threads for community and housing workers to deliver a short and interactive defusing skills workshop to residents and community groups.

All the background information is provided so you don’t need to be an expert in defusing or conflict management to run this workshop. See more.

£60.00 Add to cart

Defusing neighbourhood conflict training

The training has changed how I would approach a situation being a little less confrontational and more willing to listen, which would hopefully have a calming effect on the other parties.Thames Valley Resident

Dfuse experts, with their street-level experience of dealing with community conflict, can help you, or the community you work with, to assess the risks of a situation and safely defuse conflict without escalating the situation into confrontation.

They can also show how to safely calm situations that have already got out of hand.

Effective community defusing can prevent a situation from requiring police intervention or action from Local Authorities or landlords – ensuring their resources can be allocated elsewhere to tackle more serious issues.

The Dfuse team will tailor courses to help participants to respond effectively to the antisocial or challenging behaviours affecting their community.

If you would like training for your community then get in touch with Dfuse on 020 3633 4540 or

First aid model works for community defusing

In 2010 The RSA published The Woolwich Model posing the question ‘can citizens tackle antisocial behaviour?’ Read Dfuse’s response outlining practical steps which are as relevant today as they were back in 2010.